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Through a virtual screen, has developed the first consumer arbitration board to resolve a complaint from a neighbor (05/07/2010)

Jumilla City Council, through the Department of Consumer Affairs, has launched a virtual arbitration system for consumers to resolve their claims without having to travel to Murcia Yecla or, as happened so far.

Through a virtual screen, last Friday we developed the first consumer arbitration board to resolve a complaint from a neighbor.

The complaint concerned a problem that this neighbor Jumillano had a phone company.

The session began when, once connected to the service, the judge will ask questions about the complaint and the problems encountered with the company that it claims and attempts to find a solution.

Once the judge has all the evidence, it terminates the process and send the resolution to the user and the company.

Consumer Councilwoman Mariana Gómez, stated that "the purpose of this screen is to provide residents of Jumilla conducting meetings of the Board of Arbitration of consumption in our town without having to travel as far, or Murcia Yecla so have many more facilities. "

The virtual screen arbitration is a mechanism in place in order to enable consumers to resolve their claims without having to go to court levels, in a court, through an arbitration system in which both parties submit to criteria and choice of a neutral third party mediator or arbitrator, which attempts to solve the claim that the user provides.

The system consists of a screen, a webcam and an exclusive network for the same, connected to the Department of Consumer Affairs and the Board of Arbitration, "if it is intended date and time of session, the user will be here accompanied by technical OMIC that will guide you through how to use, in a virtual way, to resolve such claims, "said Mariana Gomez.

Source: Ayuntamiento de Jumilla

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